- What is OphthoQuestions?
- How long have you been in business?
- How is my account and private information protected?
- I completely forgot my password. Can you e-mail it to me?
- I activated my e-mail address via the link that was sent to me. However, I still cannot create tests. Can you tell me how to create tests?
- What subscription plans do you have available and how much do they cost?
- How can I buy only the "Premium Questions" or "FRCOphth Part 2" addon?
- What forms of payment do you accept?
- How secure is my credit card and/or other payment information?
- I love OphthoQuestions, but my subscription ran out. How do I renew my subscription?
- I have finished all of the questions in a certain subject. How can I reset the questions in that section?
- I am seeking a refund due to <enter reason here>. How do I obtain a refund?
- How do I download my payment receipts?
- Will I have tax implications associated with the gift cards?
- How do I contact OphthoQuestions?
What is OphthoQuestions?
OphthoQuestions™ is a comprehensive question bank and testing engine that empowers its users to prepare efficiently and to succeed on their OKAPS, ABO Written Qualifying Exam (WQE), Demonstration of Ophthalmic Cognitive Knowledge (DOCK), FRCOphth examinations, European Board of Ophthalmology Diploma (EBOD) Exam, or International Council of Ophthalmology (ICO) exam. We were founded by energetic eye care providers that wanted to provide Ophthalmologists with an innovative and complete learning environment.
Back to TopHow long have you been in business?
OphthoQuestions™ was founded in December of 2010 and went live in 2011.
Back to TopHow is my account and private information protected?
Information about our customers is an important part of our business, and we are not in the business of selling it to others. We share customer information only when we believe release is appropriate to comply with the law; enforce or apply our Terms and Conditions and other agreements; or protect the rights, property, or safety of OphthoQuestions™, our users, or others. This includes exchanging information with other companies and organizations for fraud protection and credit risk reduction. However, this does not include selling, renting, sharing, or otherwise disclosing personally identifiable information from customers for commercial purposes.
Back to TopI completely forgot my password. Can you e-mail it to me?
All passwords are encrypted and therefore we do not have any access to them. If you forget your password, you must reset your password by using the Reset Password form.
Back to TopI activated my e-mail address via the link that was sent to me. However, I still cannot create tests. Can you tell me how to create tests?
You must have an active subscription to OphthoQuestions™ before you can create tests. Subscriptions can be purchased by clicking on the "Subscribe" button at the left side on your Home page.
Back to TopWhat subscription plans do you have available and how much do they cost?
Please see our Pricing page for details.
Back to TopHow can I buy only the "Premium Questions" or "FRCOphth Part 2" addon?
The "Premium Questions" and "FRCOphth Part 2" are add-on packages. In other words, they can be purchased and accessed only if you have an active base subscription. Consider them as high-yield questions to supplement the thousands of questions contained in our base question bank. These add-on packages expire when your base subscription expires.
What forms of payment do you accept?
We accept major credit cards including Visa, Mastercard, American Express, and Discover.
Back to TopHow secure is my credit card and/or other payment information?
We use PayPal as our credit card processor. As you probably know, PayPal is the Internet gold standard in payment processing and uses multiple security programs to safeguard your information. Your credit card information is never stored on OphthoQuestions' server.
Back to TopI love OphthoQuestions, but my subscription ran out. How do I renew my subscription?
Your previous test results and cumulative performance are stored for you even if you do not have an active subscription. However, you will not be able to access the questions and answer explanations without an active account. Once you renew your subscription, you will regain access to your previous tests. It is very easy to add more time to your account by going to your Home page.
Back to TopI have finished all of the questions in a certain subject. How can I reset the questions in that section?
We offer free scheduled database resets once or twice a year. Please follow this link to learn how to reset your database. You can also watch this informational video on how to reset your database. If you have used up your free database reset, you can purchase a database reset function for a nominal fee. Please note that your performance statistics are LOCKED for the academic year (i.e. until July 1st) once you reset your question database. In other words, your performance statistics will NOT be updated as you answer questions after you reset the database. We must do this to preserve the validity of the percentile rankings and Leaderboard statistics.
Back to TopI am seeking a refund due to <enter reason here>. How do I obtain a refund?
Our goal is to provide the highest level of testing services and customer support for our clients. If you have any questions or concerns about your experience with OphthoQuestions, please contact us. However, all sales are considered final.
Back to TopHow do I download my payment receipts?
You may download your payment receipts by visiting the "My Billing History" section of your account.
Back to TopWill I have tax implications associated with the gift cards?
The gift card value is not a tax-deductible professional expense. If the value of the gift card is reimbursed, it should be declared as personal income. Please consult your tax advisor for guidance.
Back to TopHow do I contact OphthoQuestions?
You may e-mail your questions to support@ophthoquestions.com. You may also use our contact form or call us using the telephone number below. We pride ourselves with prompt responses to our customers' questions.